Our Mission is to delivering excellence in turn-key packaging automation, providing added value to the food industry by staying in constant contact with the customer to facilitate work, maintenance and problem solving.
Customer Care
A team of qualified experts will be happy to assist you in your day-to-day needs with a comprehensive package of services and products to suit every need.
SERVICE COLLABORATION
Make the right choice for your machines, choose from various packages the one that best suits your needs! This way you can ensure that your machines are properly maintained with original spare parts and maintain performance over time.
TRAINING
If it is true that “you never stop learning” then you should always stay up-to-date with our training programmes that ensure your employees remain up-to-date and responsive to every need. Find out how we can help your employees!
MANUALS
Do you want to always have in-depth and complete documentation that is repeatable over time? our catalogue of manuals will allow you to always have the necessary information you need with you!
REMOTE SUPPORT
Discover our support services and choose the one that best suits your needs, from hourly packages to assistance from our experts worldwide.
Spare Parts
Our tailor-made machine concepts are accompanied by a wide range of spare parts.
By using original CT Pack parts you will receive the ultimate in performance and durability. We offer spare parts for all types and generations of machinery supplied by CT Pack since 1958!
We are glad to support our customers also to:
- Identify and order OEM replacement and spare parts at competitive prices
- Respond to emergency part failures
- Develop customized, recommended spare parts list to minimize potential downtime
WARRANTY AND EXTRA-WARRANTY SERVICE
In compliance to the warranty terms of the sale contract, we provides protection against the cost of repair, replacement, or maintenance, but you can eventually agree for an additional warranty period to extend what agreed in the sale contract. Our Service Specialists will create a dedicated proposal for your CT Pack equipment, for up to 12 extra months of Warranty!
STOCK MANAGEMENT SERVICE
We manage our own Stock of High Turning Parts, to be always on time and respond to urgent needs, but we can also handle Stock for specific parts, strategic for our customers! If you are interested our Service Specialists will create a dedicated proposal for your CT Pack equipment.
Modernization
Our expert technicians develop innovative solutions to modernize your older machines, extending their operational life and enhancing their usability with the latest technology.
IMPROVE MACHINE CONTROLS
Each upgrade project starts with a visit to your site to inspect and test your machine, identifying the components that need replacement. We maintain a comprehensive database of all components, allowing us to determine which parts are obsolete and recommend suitable replacements. We offer solutions to promptly upgrade machine groups with new high-performance components using the latest hardware and software versions, significantly extending their operational life cycle.
MACHINE UPGRADE
Our machines are designed for easy modification and flexibility to accommodate new products. With our extensive experience, we can upgrade your existing machines to handle new products efficiently. We’ll identify whether components need modification or replacement, or if a simple software update is sufficient.
REVAMPING – A NEW LIFE FOR A RELIABLE MACHINE
As a cost-effective alternative to replacing an entire machine, we offer a comprehensive revamping service: many machines show signs of wear and tear after years of continuous production, despite regular maintenance. Our technicians conduct in-depth inspections to assess which key elements of your machine are still in good condition and which need repair, redesign or replacement, avoiding the high costs of a complete replacement and improving quality, production efficiency and profitability.