After Sales Services
In order to ensure the best service in the quickest time, the CT Pack After Sales Department, in addition to the factory team, has 10 dedicated field engineers based in five different locations around the world.
Original Spare Parts
Our tailor-made machine concepts are accompanied by a multitude of spare parts. By using original CT PACK parts you will receive the ultimate in performance and durability.
We offer the following support:
- Identify and order OEM replacement and spare parts at competitive prices
- Respond to emergency part failures
- Develop customized, recommended spare parts list to minimize potential downtime.
We offer spare parts for all types and generations of machinery supplied by CT PACK since 1958.
Service contracts & performance check visits
We offer customized “Service Contracts” and “Performance Check Visits”, in order to maintain the highest performance and reliability for all types of CT PACK machinery.
We can provide remote help service. CT PACK controls engineers are able to access the control parameters, generate remote diagnoses, and eliminate the fault sources.
We offer customized “preventive maintenance packages”, based on our customers’ specific requirements. Preventive maintenance is essential to optimize operations and enhance the performance of all types of CT PACK machinery.
According to the sales contract, the CT PACK Service Warranty provides protection against the cost of repair, replacement, or maintenance.
In addition to solutions for format changeover, we offer a variety of machine retrofit, refurbish and rebuild upgrades that improve changeover times, machine reliability and performance, and ease of use.
CT PACK offers an ample range of training sessions for customers’ technical and operative personnel.
Mechanical and electrical engineers’ training
First-level training for personnel with prior experience in maintenance of CT PACK lines and equipment.
First-level training for personnel who have no prior experience in maintenance of CT PACK lines and equipment.