After Sales Services

In order to ensure the best service in the quickest time, the CT Pack After Sales Department, in addition to the factory team, has 10 dedicated field engineers based in five different locations around the world.

Original Spare Parts

Our tailor-made machine concepts are accompanied by a multitude of spare parts. By using original CT PACK parts you will receive the ultimate in performance and durability.

We offer the following support:

  • Identify and order OEM replacement and spare parts at competitive prices
  • Respond to emergency part failures
  • Develop customized, recommended spare parts list to minimize potetential downtime.

We offer spare parts for all types and generations of machinery supplied by CT PACK since 1958.

Technical Services

SERVICE CONTRACTS & PERFORMANCE CHECK VISITS 
We offer customized “Service Contracts” and “Performnce Check Visits”, in order to maintain the highest performance and reliability for all types of CT PACK machinery.

TELESERVICE 
We can provide remote help service. CT PACK controls engineers are able to access the control parameters, generate remote diagnoses and eliminate the fault sources.

PREVENTIVE MAINTENANCE 
We offer customized “preventive maintenance packages”, based on our customers specific requirements.  Preventive maintenance is essential to optimize operations and enhance the performance of all types of CT PACK machinery.

SERVICE WARRANTY 
According to the sales contract, the CT PACK Service Warranty provides protection against the cost of repair, replacement or maintenance.

Machine Upgrade

In addition to solutions for format changeover, we offer a variety of machine retrofit, refurbish and rebuild upgrades that improve changeover times, machine reliability and performance, and ease of use.

Training

CT PACK offers an ample range of training sessions for customers’ technical and operative personnel.

Mechanical and electrical engineers’ training

First-level training for personnel with prior experience in maintenance of CT PACK lines and equipment.

Operators’ training
First-level training for personnel who have no prior experience in maintenance of CT PACK lines and equipment.